At slotbookings.com ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile apps, and SaaS services.

1) Information We Collect

• Account Information: Name, email address, phone number, password (encrypted).
• Billing & Payment Data: Billing address, payment method details (processed securely via PCI-DSS compliant third-party payment gateways; we do not store full card details).
• Usage Data: IP address, device type, browser type, operating system, activity logs, pages visited.
• Support & Communication: Messages sent to our support team, feedback forms, survey responses.

2) How We Use Your Data

• Provide and manage your account and subscriptions.
• Process payments and deliver purchased services.
• Send important service updates, invoices, and transaction receipts.
• Improve and personalise your experience on our platform.
• Ensure platform security and prevent fraud.
• Comply with legal and regulatory requirements.

3) Legal Basis for Processing (UK GDPR)

We process your data on the following lawful bases:

• Contract: To provide you with the services you signed up for.
• Legitimate Interests: To maintain and improve our services.
• Consent: For optional features like marketing emails (you can withdraw anytime).
• Legal Obligation: For record-keeping and compliance purposes.

4) Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences.
• Analyse site usage to improve our services.
• Serve relevant marketing (only with your consent).

See our Cookie Policy for full details.

5) Data Sharing

• We do not sell your personal data.
• We may share your data with:
  • Payment processors (e.g., Stripe, PayPal) to complete transactions.
  • Cloud hosting providers (for secure service delivery).
  • Analytics providers (Google Analytics, etc.) to improve performance.
  • Authorities, if required by law or to protect our rights.

6) International Data Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards (such as UK GDPR Standard Contractual Clauses) are in place.

7) Data Retention

• We retain your data for as long as you have an active account.
• After account closure, we keep only the information necessary for legal or compliance purposes.

8) Your Rights

You have the right to:

• Access your personal data.
• Request corrections of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to certain processing activities.
• Request data portability.

To exercise your rights, contact us at: support@slotbookings.com

9) Security

We use encryption, secure servers, and access controls to protect your data. While we take strong measures, no system is 100% secure, so you use our services at your own risk.

10) Changes to this Policy

We may update this Privacy Policy. The "Effective Date" above will always reflect the latest version. Continued use of our services means you accept the updated policy.

Contact: support@slotbookings.com